Privacy Policy
Toteme Glamping Kintamani ("Toteme", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when guests, partners, suppliers, travel agents, event planners, or other contacts communicate with us through our website, email, WhatsApp, social media, booking channels, or other business channels.
1. Information we collect
We may collect information that you voluntarily provide to us, including name, email address, phone or WhatsApp number, company or agency name, country/city, booking or stay preferences, event/wedding/retreat/group inquiry details, messages and files you send to us, and communication history related to bookings, partnerships, or customer service.
We may also receive information from booking platforms, travel agents, event organizers, public business websites, social media profiles, or other channels where you choose to make your contact information available.
2. How we use information
We use information to respond to inquiries, manage bookings and partnership requests, communicate with guests and business partners, provide customer support, prepare quotes and follow-ups, improve operations, comply with legal/accounting requirements, and prevent fraud or unauthorized access.
3. WhatsApp and messaging communications
If you communicate with us through WhatsApp or another messaging channel, we may process your phone number, profile name, message content, and related metadata necessary to respond and manage the conversation.
We do not sell WhatsApp conversation data. We use messaging channels to respond to inquiries, coordinate bookings or partnerships, and provide relevant customer or business support.
4. Email and partner outreach
For business-to-business communication, we may contact travel agents, event planners, corporate retreat organizers, and other potential partners using publicly available business contact information or information provided directly to us. Recipients may ask us to stop contacting them at any time, and we will respect opt-out requests.
5. Sharing of information
We may share information only when necessary with booking, payment, property management, communication, email, messaging, CRM, analytics or automation service providers; professional advisors; or authorities when required by law. We do not sell personal information.
6. Data retention
We keep information only for as long as reasonably necessary for bookings, customer service, partnership management, accounting, legal compliance, dispute resolution, and business operations.
7. Security
We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You may contact us to request access, correction, deletion, or restriction of your personal information, subject to applicable law and legitimate business/legal requirements. You may also ask us to stop sending business or marketing communications.
9. International processing
Because we may use international service providers, your information may be processed in countries other than your own. We take reasonable steps to ensure that information is handled appropriately.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted at the public policy URL.
11. Contact
Toteme Glamping Kintamani
Email: sergey@totemebali.com
Instagram: @toteme_glamping_kintamani
TikTok: @totemeglampingkintamani